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Frequently Asked Questions |
For Windows Computers
Question #1:
I'm using Internet Explorer, what do I do?
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Answer #1:
CloudCraft Television does not currently operate on Internet Explorer and Safari 4 is not compatible either, however, we work on every other browser available including our favorite Mozilla, or Opera, or any one of several others. We are working to find a solution to this problem and we thank you for your patience. |
For Windows Computers
Question #2:
The Black Screen appears with (no video) in the center of the screen and nothing else happens, what do I do?
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Answer #2:
First try restarting your browser.
If that didn't workRe-Install the Player, this time make sure to check the Mozilla Plugin Checkbox as stated in Step 2 of the Instructions when prompted by the installation wizard. Then you must restart your browser.
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For All Computers
Question #3
I have downloaded the player and the Black Screen still does not appear, what do I do?
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Answer #3:
Restart your browser. If that does not solve the issue, we would suggest purchasing a new Mac. |
For All Computers
Question #4
The videos play, but they stop after a few seconds. Sometimes it will even come back on if I wait long enough, what do I do?
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Answer #4:
Upgrade your Internet speed to 10 mbps downstream or higher, we would suggest either AT&T U-Verse or Verizon Fios if they are available in your area.
Also, if you check your speed and find that you are running at 7 mbps or higher and the picture stills stops occassionally, you may need to take all other components that are using your Internet service Offline while watching CloudCraft Television.
Finally, if your running your Internet through a router wirelessly, there needs to be an unobstructed path from the router to the computer or receiver in order to ensure continued service from CloudCraft Television.
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